Shipping Policy
Last Updated: July 27, 2026
This Shipping Policy applies to physical products purchased from ButterMasterr, operated by Yotam GT, through buttermasterr.com.
By placing an order, you agree to the terms described below.
1. Shipping Destinations
ButterMasterr offers tracked international shipping to most countries.
Shipping availability may depend on the destination, local import restrictions, carrier availability, package size, and other logistical limitations.
If we are unable to ship your order to the address provided, we will contact you and offer an alternative solution or a refund, as applicable.
2. Order Processing
Processing time is separate from delivery time.
Processing times may vary depending on the product, stock availability, order volume, fulfillment location, and whether the product is made to order or sold as a pre-order.
Any processing or estimated dispatch timeframe displayed on the product page or communicated in the order confirmation forms part of the estimated shipping timeframe for that order.
Orders placed during weekends, public holidays, launches, promotions, or high-volume periods may require additional processing time.
3. Estimated Delivery Times
Unless a different delivery estimate is displayed on the relevant product page:
Most standard international orders normally arrive within 7–20 business days after dispatch.
Large or oversized shipments, including snowboards, may require up to 28 business days after dispatch.
Remote locations may require additional delivery time.
Business days do not include weekends or public holidays.
All delivery timeframes are estimates and are not guaranteed. Customs inspections, carrier delays, weather conditions, seasonal demand, local holidays, transportation disruptions, and other circumstances outside our reasonable control may affect delivery.
A longer or product-specific estimate displayed on the product page takes priority over the general estimates above.
4. Pre-Orders
Products marked as “Pre-Order” are not ready for immediate shipment.
The estimated shipping window will be displayed on the relevant product page. Pre-order dates are good-faith estimates and may change because of production schedules, quality-control requirements, transportation delays, customs processing, or other circumstances.
If a pre-order experiences a material delay, we will make reasonable efforts to provide an update using the email address supplied with the order.
Any cancellation or refund request concerning a pre-order will be handled according to our Returns & Refunds Policy and any mandatory consumer rights that apply.
5. Shipping Charges
The applicable shipping cost will be displayed on the product page or during checkout before payment is completed.
Free-shipping offers apply only where specifically stated and may be subject to destination, product, package-size, or promotional restrictions.
Certain remote destinations may require an additional carrier surcharge. If an additional charge is required after the order is placed, we will contact you before dispatch. You may accept the additional charge or cancel the affected order for a refund, subject to any mandatory legal rights and any product-specific terms disclosed before purchase.
6. Fulfillment Locations and Separate Shipments
Orders may be dispatched from Israel or from one of our international production or fulfillment partners.
When an order contains multiple products, the products may be dispatched separately and may arrive on different dates. Where available, separate tracking information will be provided for each shipment.
Receiving only part of an order does not necessarily mean that the remaining products are missing.
7. Tracking Information
When tracking is available, the tracking details will be sent to the email address or telephone number provided during checkout.
Some international shipments are transferred between multiple logistics partners. Tracking may not update continuously and, in some cases, new scans may appear only after the shipment reaches the destination country or is received by the local delivery carrier.
A temporary gap in tracking updates does not necessarily mean that the shipment has been lost.
Customers are responsible for monitoring tracking information and responding promptly to carrier or customs requests.
8. Customs, Import Duties and Taxes
International orders may be subject to import duties, VAT, customs fees, brokerage fees, handling charges, or other taxes imposed by the destination country.
Unless expressly stated during checkout that such charges are included, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.
ButterMasterr does not control these charges and cannot guarantee their amount. Customers should contact their local customs authority for information before ordering.
The recipient may be required to provide identification, a tax number, proof of payment, or other information requested by the carrier or customs authority.
ButterMasterr will not falsify product values, product descriptions, invoices, or customs declarations.
9. Shipping Address and Contact Details
Customers are responsible for providing a complete and accurate:
Recipient name
Shipping address
Postal or ZIP code
Email address
Telephone number
Tax or identification information when legally required
Please contact us immediately if any information is incorrect.
We cannot guarantee that an address can be changed after an order has been processed or dispatched. Any redirection, address-correction, return, or reshipping fees caused by incorrect information supplied by the customer may be charged to the customer.
If the shipping error was caused by ButterMasterr, we will arrange the appropriate correction at no additional cost.
10. Failed Delivery, Unclaimed or Refused Shipments
If delivery fails because the customer:
Provided an incorrect or incomplete address
Was unavailable to receive the shipment
Did not collect the package
Did not respond to the carrier or customs authority
Refused to pay applicable import charges
Refused the shipment without prior authorization
the shipment may be returned, stored, abandoned, or destroyed according to the carrier’s or customs authority’s procedures.
If the product is returned to us in an acceptable condition, any available refund will be processed according to our Returns & Refunds Policy.
Original shipping costs, return-shipping charges, customs fees, storage costs, redirection charges, and other non-recoverable expenses may be deducted from the refund where permitted by law.
A refund cannot be completed until the returned shipment has been received and inspected, unless mandatory law requires otherwise.
11. Delivery Delays
ButterMasterr is not responsible for delays caused by circumstances outside our reasonable control, including:
Customs inspections or clearance delays
Carrier disruptions
Severe weather or natural events
Strikes or labor disputes
War, civil unrest, or government restrictions
Transportation interruptions
Peak-season demand
Incorrect customer information
Delays caused by the recipient’s failure to cooperate with the carrier or customs authority
This does not limit any mandatory consumer rights.
If the estimated delivery period has passed, please contact us so we can review the tracking information and, where appropriate, open an investigation with the carrier.
12. Lost or Missing Shipments
A shipment is not considered lost solely because tracking has temporarily stopped updating.
If the estimated delivery period has passed and the shipment has not arrived, contact us at [email protected] with your order number.
We may ask the carrier to conduct an investigation before approving a replacement or refund. Carrier investigations may require additional time.
If the shipment is confirmed as lost before delivery, we will provide an appropriate replacement or refund in accordance with applicable law and the circumstances of the order.
13. Packages Marked as Delivered
If tracking shows that the package was delivered but you cannot locate it, please:
Check the delivery location and any safe place around the property.
Ask household members, neighbors, reception staff, or building management.
Contact the local delivery carrier.
Contact ButterMasterr promptly with your order number.
We will assist with reasonable carrier enquiries. However, responsibility for theft or loss after confirmed delivery may depend on the circumstances and applicable law.
14. Damaged Packages, Incorrect Products or Missing Items
Please inspect the shipment as soon as it arrives.
If the package or product arrives damaged, or if you receive the wrong product or an incomplete order, contact us promptly at [email protected].
Please include:
Your order number
A description of the issue
Clear photographs or video of the product
Photographs of the external packaging
Photographs of the shipping label
Photographs of any visible damage
Whenever possible, report shipping damage within 48 hours of delivery so that we can submit a timely claim to the carrier. This requested reporting period does not remove any mandatory legal rights.
Do not discard the original packaging until the claim has been reviewed.
15. Returns and Refunds
Shipping-related returns, defective products, unused-product returns, return costs, refund processing, and product eligibility are governed by our:
If there is a conflict between this Shipping Policy and a mandatory consumer-protection law, the mandatory law will apply.
16. Contact Us
For shipping, tracking, delivery, customs, or damaged-package enquiries, contact:
ButterMasterr — Yotam GT
Tel Mond, Israel
Email: [email protected]
Website: https://buttermasterr.com
Please include your order number when contacting us.
17. Changes to This Policy
We may update this Shipping Policy when our services, carriers, delivery methods, or legal obligations change.
The version that applies to an order is generally the version available when the order was placed, except where a change is required by law.